Store Regulations

§ 1 Preliminary Provisions The online store Hello from Africa, available at www.hello-from-africa.pl, is operated by LINKOUT LIMITED with its registered office at 152, Suite Nr.7 Naxxar Road, San Gwann SGN 9030, registered in the Malta Business Registry under Register No C 96974, VAT No MT27832430.

These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the online store as well as the principles and mode of concluding Sales Agreements with the Customer at a distance via the Store.

§ 2 Definitions Consumer - a natural person entering into an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity. Seller - LINKOUT LIMITED with its registered office at 152, Suite Nr.7 Naxxar Road, San Gwann SGN 9030, registered in the Malta Business Registry under Register No C 96974, VAT No MT27832430. Client - any entity making purchases via the Store. Entrepreneur - a natural person, legal person, and organizational unit without legal personality, to which a separate law grants legal capacity, conducting business activity on their own behalf, using the Store. Store - the online store operated by the Seller at https://hello-from-africa.com/. Distance Agreement - an agreement concluded with the Customer within an organized system of concluding agreements at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of concluding the agreement. Regulations - these store regulations. Order - a declaration of will by the Customer submitted via the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller. Order Form - an interactive form available in the Store that enables placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment. Basket - a component of the Store's software in which the Products selected by the Customer for purchase are visible, and there is also the possibility of determining and modifying the Order data, in particular, the quantity of products. Product - an item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller. Sales Agreement - a sales agreement for a Product concluded or entered into between the Customer and the Seller via the online store.

§ 3 Contact with the Store Seller's address: 152, Suite Nr.7 Naxxar Road, San Gwann SGN 9030, Malta Seller's email address: info@hello-from-africa.pl Seller's phone number: +48 886 739 786. Seller's bank account number: Account holder's name: LINKOUT LIMITED BIC Code: TRWIBEB1XXX IBAN: BE19 9671 7024 9312 Bank address: Wise Avenue Louise 54, Room S52 Brussels 1050 Belgium The Customer can communicate with the Seller using the addresses and phone numbers provided in this paragraph.

The Customer can communicate with the Seller by phone between 10.00 – 18.00.

§ 4 Technical Requirements To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:

a terminal device with access to the Internet and a web browser, an active email account, enabled cookies, installed FlashPlayer.

§ 5 General Information The Seller, to the broadest extent permitted by law, is not responsible for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the online store with the Customer's technical infrastructure. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible by providing the necessary personal and address data enabling the execution of the Order without creating an Account. The prices given in the Store are in Polish złoty and are gross prices (including VAT). The final (total) amount to be paid by the Customer consists of the price for the Product and the delivery cost (including fees for expedited order processing, on request), of which the Customer is informed on the Store's pages during the Order placement process, including at the moment of expressing the will to be bound by the Sales Agreement.

§ 6 Rules for Placing Orders To place an Order:

select the Product that is the subject of the Order, and then click the “Add to basket” button; fill out the Order Form by entering the recipient's data and the email address to which the Product is to be delivered, additionally enter the invoice data if necessary; click the “Order and pay” button and confirm the order; choose one of the available payment methods and, depending on the payment method, pay for the order.

§ 7 Delivery and Payment Methods Offered The Customer can use the following delivery methods for the ordered Product: It will be sent by email in MP4 format.

The Customer can use the following payment methods, supported by the online payment operators Przelewy24 and Stripe.com: Payment by transfer to the Seller's account, Electronic payments, Payment by credit card, Payment by BLIK. When choosing the payment method, an additional fee for using the online payment method of 1.7% of the payment amount will be automatically added. Detailed information on delivery methods and acceptable payment methods can be found on the Store's pages.

§ 8 Execution of the Sales Agreement The conclusion of the Sales Agreement between the Customer and the Seller occurs after the Customer places an Order using the Order Form in the online store in accordance with

§ 6 of the Regulations. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. The confirmation of the Order receipt and its acceptance for execution occurs by sending the Customer an appropriate email to the email address provided during the Order placement, which includes at least the Seller's statements about receiving the Order and accepting it for execution and the confirmation of the Sales Agreement. Upon receiving the above email by the Customer, the Sales Agreement between the Customer and the Seller is concluded. The Product will be sent by the Seller within the period specified in its description, in the manner chosen by the Customer during the Order placement. The beginning of the delivery period for the Product to the Customer is counted from the date of crediting the Seller's bank account in the case of choosing the payment method by transfer, electronic payment, or credit card.

§ 9 Right to Withdraw from the Agreement The right to withdraw from the Agreement does not apply to the Consumer, as the subject of the performance of this Agreement is a non-prefabricated item, produced according to the Consumer's specifications or serving to satisfy their individualized needs.

§ 10 Complaint and Warranty The Sales Agreement covers new Products. The Seller is obliged to deliver to the Customer a product free from defects. In the event of a defect in the product purchased from the Seller, the Customer has the right to file a complaint based on the warranty provisions in the Civil Code. The complaint should be submitted in writing or electronically to the addresses provided in these Regulations. It is recommended that the complaint includes, among other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the Customer's data submitting the complaint, and the Customer's request related to the defect of the product. The Seller will respond to the complaint request immediately, no later than within 14 days, and if they do not do so within this period, it is considered that the Customer's request was deemed justified.

§ 11 Out-of-Court Complaint and Redress Handling Methods Detailed information on the Consumer's possibility of using out-of-court complaint and redress handling methods and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php 
http://www.uokik.gov.pl/sprawy_indywidualne.php
http://www.uokik.gov.pl/wazne_adresy.php.

The Consumer has the following exemplary possibilities of using out-of-court complaint and redress handling methods: The Consumer is entitled to apply to the permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve the dispute arising from the Agreement concluded with the Seller. The Consumer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller.

The Consumer can obtain free assistance in resolving the dispute between them and the Seller, also using the free assistance of the district (municipal) consumer advocate or social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Polish Consumers Association).

§ 12 Personal Data in the Online Store The administrator of the personal data of Customers collected via the online Store is the Seller. The personal data of Customers collected by the administrator via the online Store is collected for the purpose of executing the Sales Agreement, and if the Customer agrees – also for marketing purposes. The recipients of the personal data of the Customers of the online Store may be: In the case of a Customer who uses electronic or credit card payment methods in the online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the online Store. The Customer has the right to access their data and correct them. Providing personal data is voluntary, but failure to provide the personal data specified in the Regulations necessary for the conclusion of the Sales Agreement results in the inability to conclude this agreement.

§ 13 Final Provisions Agreements concluded through the online Store are concluded in Polish. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act, the Personal Data Protection Act. The Customer has the right to use out-of-court complaint and redress methods. To this end, they can submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/. Attention! Be careful. Beware of scammers! Place an order only on our official resources. To contact us, you can use the official social networks and other communication methods.